THE YOGA SPACE LONDON

Booking, Cancellation & Membership Terms

Welcome to The Yoga Space London.

Our studio is built on care, clarity, and respect for shared space. The policies below exist to support fairness, accessibility, and the smooth running of our classes for everyone in our community.

Please read these terms carefully before purchasing or booking.

GENERAL CLASS PASSES & MEMBERSHIPS

Class passes and memberships provide access to scheduled Yoga, Pilates, Mobility + Stretch, and Strength + Conditioning classes unless otherwise stated.

Passes and memberships do not include workshops, sound baths, courses, retreats, private sessions, or special events unless explicitly specified.

All passes and memberships are non-refundable and non-transferable, except where stated.

Passes and memberships are for individual use only, unless a sharing option is explicitly stated.

Classes begin promptly. Late arrivals may not be admitted once a class has started.

We do not operate a staffed reception desk and cannot guarantee access to the building after class start time.

CLASS CANCELLATION POLICY (ALL CLASSES)

Cancellations must be made at least 8 hours before the scheduled class start time via your online account.

Cancellations made within 8 hours of the class start time are considered late cancellations.

If you do not attend a booked class without cancelling, this is considered a no-show.

Cancellations must be made through the booking system. Credits and fees are applied automatically according to the policy. We cannot accept cancellations by email or message except in the case of verified technical issues.

STARTER PACK – 6 CLASSES / 21 DAYS (£60)

The Starter Pack is designed for new clients only and is valid for 21 days from first use.

Late cancellations (within 8 hours):
The class credit is forfeited.

No-shows:
The class credit is forfeited.

Missed classes still count as used.

Unused classes expire after 21 days.

The Starter Pack cannot be paused, extended, refunded, or repurchased.

CLASS PACKS (8-CLASS & 10-CLASS PASSES)

Class packs are valid for the duration stated at purchase.

Late cancellations and No Shows (within 8 hours):
The class credit is forfeited.

Credits cannot be reinstated once forfeited.

Class packs are non-refundable and non-transferable.

No extensions are offered on expiry.

Guest passes are subject to the same cancellation and no-show fees.

UNLIMITED MEMBERSHIPS

(Including legacy monthly, 6-month, 12-month, and current 3-month memberships)

Unlimited memberships provide access to regular classes during the active period.

Late cancellations (within 8 hours): £7 fee

No-shows: £10 fee

Repeated no-shows may result in booking restrictions.

Guest passes are subject to the same cancellation and no-show fees.

SLIDING SCALE CLASSES (£8–£17)

Sliding Scale classes are offered to keep classes accessible while supporting the studio through a trust-based pricing model.

Cancellation and no-show fees are determined by the pass or membership used to book the class.

For single class bookings (without a pack or membership):
Late cancellation (within 8 hours): £7 fee
No-show: £10 fee

Sliding scale pricing does not exempt bookings from the cancellation policy.

PAYMENT FAILURES & FEES

Late cancellation and no-show fees are charged automatically in accordance with the cancellation policy.

If a payment for a late cancellation or no-show fee fails, we will attempt to collect the outstanding amount up to three times using the payment method on file.

If the balance remains unpaid after three attempts, booking access may be temporarily restricted until the outstanding balance has been settled.

During any period of restricted access, class packs and memberships continue to run and expire as normal and will not be paused or extended.

Once payment has been successfully collected, full booking access will be restored.

These measures help us keep classes fair, accessible, and running smoothly for everyone.

STUDIO ETIQUETTE & CLASSROOM GUIDELINES

To help create a focused, respectful environment for everyone, we ask that all clients observe the following:

Arrival & Late Entry

Please arrive on time for class.
Classes begin promptly, and late arrivals may not be permitted entry once a class has started.
Entry after the start time cannot be guaranteed, as we do not operate a staffed reception desk.

Mobile Phones

Mobile phones must be switched off or placed on silent and stored away before class begins.
Phones may not be used inside the studio during class.
If you are expecting an urgent call, please inform the teacher before class so appropriate arrangements can be made.

Studio Space & Equipment

Mats and props are provided at no additional cost. You are welcome to bring your own.
Please clean mats and props using the provided disinfectant after use.
The studio is a shoe-free space. Please remove shoes upon entering.

Thank you for being part of The Yoga Space community.